Help, I cannot get to Badpuppy!
As with everything in the world, sometimes there might be something wrong and you may
have problems getting to Badpuppy. The following is a compilation of things that you can
try that will make it easy to identify the problem.
The examples provided below are for Windows users. Anyone using
a UNIX or MAC machine should read the instructions and follow the commands as best
- Bring up a DOS box by going to the Start Button in you Windows Taskbar,
select Programs and then select MS-DOS Prompt (it may be labeled differently
on your machine). Go to Step Two.
- Type ping 220.127.116.11. If you get a response back from the
ping command, then the Main Badpuppy Web Server machine is operational.
Provided that you did get a response from the machine, go back to your Web Browser
and type http://18.104.22.168 in the URL line.
If you see the Badpuppy Home Page then the Badpuppy web server is running. If it is running go to Step Three. If it is
not running go to Step Five
- Try typing http://www.badpuppy.com
in the URL line of your web browser. If the Badpuppy main page is displayed,
everything should be all right and you can abandon this process; otherwise, here is
an observation of your problem. If it doesn't work go to Step Four.
- The system that converts www.badpuppy.com to 22.214.171.124 is
called DNS (Domain Name Service). If your DNS is not configured properly, please
see your Windows Instructions for proper configuration of your DNS in you TCP-IP
settings. You can call your Internet Service Provider and verify that your
DNS Lookup Tables have the correct I.P. information.
- If you are here, it means that you were unable to see 126.96.36.199 from your
DOS box. While you are still in the DOS box, please type tracert badpuppy.com or
tracert 188.8.131.52. Make a note as to whether, or not, the tracert
procedure completes. If it hangs up or stops this will indicate to you where the problem(s)
is. If you want, identify the I.P. address where the system stops, or reports a problem,
and maybe contact your Internet Service Provider. Most of the time the problem is
out or your providers control and they won't be able to take care of it; but, you never know.
There are times when your connection to Badpuppy is simply out of our control. If you do something such as the tracert and
find that a router is down between yourselves and Badpuppy there is nothing that can be done but wait. The steps above are just
about all that you can do as long as you know that you are connected to the internet and that your connection is working properly.
If you are trying to connect on a Friday around 1:00 pm EST and have difficulties there is a reason. Every Friday at the time just
mentioned we reboot all of our servers. This will cause each server to be down for about 5 minutes some time in between 1:00 and 2:00 pm EST.
If you have tried all of the above steps and it is not a Friday during the rebooting of the servers and you cannot resolve your
problem feel free to call 1.321.631.9500 out of the US or 1.800-219.5650 inside the US 24 hours a day 7 days a week.